How can businesses close the digital skills gap when the COVID-19 pandemic, analytics, automation, artificial intelligence, digital transformation, and other tech trends keep changing business needs? To find out, TechRepublic Premium surveyed 89 respondents across a range of disciplines, company sizes, industry verticals and job functions. The survey explored the different ways technology helps business leaders build their future workforce, how to update employees’ skills and the pros and cons of offering employees educational and development opportunities. More specifically, questions were asked about the importance of training, types of training or skills focus, participation rates, success rates, budgets, feedback and assessments. Respondents shared retraining and upskilling options offered by their organizations and the rationale for and against such programs. The majority of respondents (87%) reported that their companies consider any learning opportunity as either very important or important. Businesses supported employee development and continuing education for various reasons, ranging from improving expertise and making employees feel valued to increasing employee retention and boosting productivity. SEE: Research: Workforce training is worth the investment, increasing employee productivity and job satisfaction However, one-tenth of respondents don’t consider such initiatives essential for business operations due to it being budget prohibitive, not utilized when offered previously, deferred to employees to manage, or a staff flight risk, thereby wasting the company’s time and money. Just over two-thirds of respondents recognized the need for retraining and upskilling following the pandemic. A much smaller proportion (14%) said that the pandemic did not enhance a need for retraining or upskilling employees, while 20% were unsure. According to respondents, the most popular training or skills initiatives focused on leadership (47%), cloud services (32%), automation (32%), cybersecurity (29%), networking/VPN technologies (29%) and SaaS (25%). Despite the fact that 100% of respondents described the training as ‘somewhat successful’ or ‘very successful’, only 37% implemented an official feedback/analysis process to determine how employees benefited from such experiences. Further, 63% of respondents either did not contribute or realize the option existed. Companies recognized the need to promote better and clarify feedback options. Across the board, 100% of respondents plan to improve their training, overall reiterating the importance of such initiatives. The infographic below contains selected details from the research. To read more findings, plus analysis, download the full report: Research: Workforce training is worth the investment, increasing employee productivity and job satisfaction.
