Services Australia Defends Use Of Excel In Rectifying Robo Debt Errors
The remarks were made on Friday during a hearing held by the Community Affairs References Committee as part of its ongoing probe of Centrelink’s compliance program. Representatives from the agency responsible for the program that colloquially became known as robo-debt were asked if Excel spreadsheets, rather than computer systems, were being used to manually view debt files to determine and calculate refunds. “No, and yes – if I can put it in those terms,” Services Australia integrity strategy, engagement, and policy branch national manager Robert McKellar said....